right of withdrawal

Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must enter the following information

First name Last name/Company: Address:
Postal code/City:
Tel.:

Fax:

Email:

and inform the contractor of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proofthat you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.

You shall bear the direct costs of returning the goods. If the goods are returned carriage forward, we shall be entitled to retain or charge a corresponding amount.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Exclusion of the right of withdrawal/right of revocation

Pursuant to Section 18 of the FAGG, the consumer has no right of withdrawal/revocation for distance contracts or contracts concluded outside of business premises for

    •   Goods that are manufactured according to customer specifications or clearly tailored to personal needs;

    •   Goods that, due to their nature, have been inseparably mixed with other goods after delivery;

    •   Audio or video recordings or computer software delivered in sealed packaging, provided that the seal has been broken after delivery;

    •   the delivery of digital content not stored on a physical data carrier, if the entrepreneur – with the express consent of the consumer, combined with the consumer's acknowledgment of the loss of the right of withdrawal in the event of premature commencement of contract performance, and after provision of a copy or confirmation in accordance with § 5 (2) or § 7 (3) – has commenced delivery before the expiry of the withdrawal/revocation period.

  • Sample withdrawal form

    (If you wish to withdraw from the contract, please fill out this form and return it.)

    - To ARO Fluid und Tooltechnik GmbH, Tullnerstraße 25, 3442 Langenrohr, Austria, fax number: 0043 2272 79180 40, email address: [email protected]:

    - I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
    the provision of the following service (*)

    - Ordered on (*)/received on (*)

    - Name of the consumer(s)
    - Address of the consumer(s)
    - Signature of the consumer(s) (only for paper notifications)
    - Date

    (*) Delete as applicable.