right of withdrawal
Cancellation policy
Consumers generally have a statutory right of withdrawal when entering into a distance contract. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.
Businesses are not entitled to a statutory right of withdrawal.
right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.
To exercise your right of withdrawal, you can use our online cancellation form .
Alternatively, you may inform us of your decision to cancel this contract by means of a clear statement, such as an email or letter.
ARO Fluid und Tooltechnik GmbH
Tullnerstraße 25
3442 Langenrohr
Austria
Phone: +43 (0) 2272 79180
Email: info@arowebshop.com
To meet the deadline for cancellation, it is sufficient for you to send notification of your intention to cancel before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs, without delay and no later than fourteen days from the day on which we receive notice of your cancellation of this contract, except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer.
We will use the same payment method for this refund that you used for the original transaction, unless we have expressly agreed otherwise with you. Under no circumstances will you be charged any fees in connection with this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.
You must return or hand over the goods to us immediately, and in any event no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.
You are responsible for the direct costs of returning the goods. If the goods are returned with shipping charges unpaid, we reserve the right to withhold or charge the corresponding amount.
You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functioning.
Exclusion of the Right of Withdrawal / Right of Cancellation
Pursuant to § 18 FAGG, the consumer has no right of withdrawal or right to cancel in the case of distance contracts or contracts concluded off-premises regarding:
- Goods that are manufactured according to customer specifications or are clearly tailored to personal needs;
- Goods that, due to their nature, have become inseparably mixed with other goods after delivery;
- Audio or video recordings or computer software delivered in sealed packaging, provided that the seal has been broken after delivery;
- the delivery of digital content not stored on a tangible medium, if the business operator, with the consumer’s express consent—which includes the consumer’s acknowledgment that the right of withdrawal is lost if performance of the contract begins prematurely— and after providing a copy or confirmation pursuant to § 5(2) or § 7(3) FAGG, has commenced delivery before the expiration of the withdrawal/cancellation period.
Sample Cancellation Form
If you wish to cancel the contract, you may fill out this form and return it to us. You are not required to use this sample form.
To:
ARO Fluid und Tooltechnik GmbH
Tullnerstraße 25
3442 Langenrohr
Austria
Email: info@arowebshop.com
I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*) / the provision of the following service (*):
Ordered on (*) / received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only for paper notifications):
Date:
(*) Delete as appropriate.